Job Description
Join our award-winning IT team at InnovateTech Solutions, where cutting-edge technology meets exceptional service. We're seeking a passionate Senior IT Support Specialist to empower our Tulsa-based workforce with seamless technical solutions. In this critical role, you'll be the backbone of our digital infrastructure, ensuring 99.9% uptime while driving innovation in our hybrid work environment. Enjoy competitive benefits, professional development stipends, and a culture that celebrates technical excellence and work-life balance.
Responsibilities
- Provide Tier 2-3 technical support for 500+ employees across Windows/macOS environments
- Manage Active Directory, Azure AD, and endpoint security solutions (Intune, Sentinel)
- Lead infrastructure projects including network upgrades and cloud migrations
- Develop and maintain IT documentation, SOPs, and disaster recovery plans
- Mentor junior technicians and optimize helpdesk ticket workflows
- Collaborate with vendors for hardware procurement and software licensing
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- Expertise in Windows Server administration and network troubleshooting
- Certifications required: CompTIA A+, Network+, and either Security+ or Azure Fundamentals
- Strong scripting skills (PowerShell/Bash) and virtualization knowledge (VMware/Hyper-V)
- Experience with ITSM tools (ServiceNow, Jira) and RMM platforms
- Excellent communication skills with ability to translate technical concepts