Job Description
Join our dynamic IT team as an IT Support Specialist in San Antonio! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This is an immediate opportunity to make an impact in a fast-paced environment while growing your career with cutting-edge technologies.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Deploy and manage Windows/macOS systems across 100+ endpoints
- Configure and troubleshoot cloud services (Azure, O365)
- Document SOPs and create user training materials
- Collaborate with vendors for hardware/software procurement
- Implement cybersecurity best practices and incident response
- Monitor system health and optimize performance metrics
Qualifications
- 3+ years in enterprise IT support or helpdesk roles
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, SCCM, and Intune
- Experience with virtualization (VMware/Hyper-V)
- Strong analytical and communication skills
- Ability to prioritize tasks in high-pressure scenarios
- Bachelor's degree in IT or related field preferred