Job Description
Join our innovative IT team in Philadelphia and become the backbone of our digital infrastructure! We're seeking a dedicated IT Support Specialist to deliver exceptional technical assistance to our growing client base. Work in a collaborative environment where your problem-solving skills directly impact business success, with opportunities to advance into cybersecurity and cloud infrastructure roles.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide remote and on-site technical support for 150+ end-users
- Manage Active Directory, Office 365, and network infrastructure
- Implement cybersecurity best practices including endpoint protection
- Document IT procedures and maintain asset inventory systems
- Collaborate with vendors for hardware procurement and maintenance
Qualifications
- 3+ years of IT support experience in Windows/macOS environments
- CompTIA A+/Network+ certifications or equivalent experience
- Proficiency in Active Directory, Office 365, and helpdesk tools
- Strong troubleshooting skills for network connectivity issues
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow/Jira preferred)