Job Description
Join our award-winning IT team as a Support Specialist in Colorado Springs! We're seeking a tech-savvy professional to deliver exceptional user experiences while maintaining robust infrastructure. Enjoy hybrid work, cutting-edge tools, and career growth opportunities in one of Colorado's most vibrant tech hubs.
Responsibilities
- Diagnose and resolve hardware/software issues across 200+ endpoints
- Implement cybersecurity protocols and patch management
- Manage Active Directory and cloud services (Azure/O365)
- Deploy and maintain network infrastructure (Cisco/SonicWall)
- Document SOPs and create user training materials
- Collaborate with vendors for escalations and procurement
Qualifications
- 3+ years enterprise IT support experience
- CompTIA A+/Network+ or equivalent certifications
- Proficiency in Windows 10/11 and macOS environments
- Hands-on experience with helpdesk ticketing systems (Jira/ServiceNow)
- Strong understanding of TCP/IP networking principles
- Excellent troubleshooting and communication skills