Job Description
Join InnovateTech Solutions as our next IT Support Specialist and become the backbone of our dynamic team in Portland! We're seeking a tech-savvy professional to deliver exceptional support across our growing infrastructure. You'll troubleshoot hardware/software issues, optimize system performance, and ensure seamless operations for 200+ employees. This hybrid role offers competitive pay, comprehensive benefits, and opportunities for career growth in a collaborative environment. If you're passionate about solving complex technical challenges and making a tangible impact, apply today!
Responsibilities
- Provide Tier 2/3 technical support for desktops, laptops, servers, and cloud systems
- Diagnose and resolve network connectivity issues, VPN configurations, and security protocols
- Manage Active Directory, Office 365, and endpoint security tools (e.g., CrowdStrike, Sentinel)
- Deploy and maintain hardware/software across Windows/macOS environments
- Create documentation for SOPs, troubleshooting guides, and knowledge base articles
- Collaborate with cross-functional teams on IT projects and system migrations
- Monitor system health and proactively address performance bottlenecks
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows/macOS administration, Active Directory, and cloud services
- CompTIA Security+ or equivalent cybersecurity certification required
- Strong scripting skills (PowerShell/Bash) and familiarity with automation tools
- Proven track record of incident management using ITSM platforms (e.g., Jira, ServiceNow)
- Excellent communication skills with ability to translate technical concepts to non-technical stakeholders
- Experience with virtualization (VMware/Hyper-V) and container technologies (Docker/Kubernetes)