Job Description
Join our award-winning IT team as an IT Support Specialist in Oklahoma City! We're seeking a tech-savvy professional to deliver exceptional user experiences and maintain our cutting-edge infrastructure. This hybrid role combines on-site support with remote flexibility, offering growth opportunities in cybersecurity and cloud technologies. Enjoy competitive benefits, professional development stipends, and a collaborative work culture that values innovation.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage Active Directory, Office 365, and cloud infrastructure troubleshooting
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document IT processes and maintain knowledge base articles
- Collaborate with cross-functional teams on system upgrades and migrations
- Train end-users on new technologies and security best practices
- Monitor system performance and optimize IT operations
Qualifications
- 3+ years of IT support experience with Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Azure/Office 365 administration
- Strong troubleshooting skills for hardware, networking, and cloud services
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow/Jira)
- Valid driver's license for occasional off-site support