Job Description
Join TechNash Solutions as our next IT Support Specialist and become the backbone of our thriving Nashville tech community! We're seeking a passionate problem-solver to deliver exceptional technical support to our growing team. As a key member of our IT department, you'll empower colleagues with seamless technology experiences while advancing your career in Music City's dynamic tech ecosystem. Enjoy competitive benefits, professional growth opportunities, and a collaborative culture that values innovation and work-life balance.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via phone, email, and in-person assistance
- Deploy and manage Windows/macOS workstations, mobile devices, and cloud applications
- Administer Active Directory, Azure AD, and Microsoft 365 environments
- Document IT processes, knowledge base articles, and incident reports
- Collaborate with vendors for hardware procurement and service-level agreements
- Implement cybersecurity best practices including endpoint protection and access controls
- Support AV systems, conference rooms, and office technology infrastructure
- Participate in IT projects including system upgrades and migrations
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Microsoft 365 administration and Azure AD
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with Service Desk platforms (Jira, ServiceNow, or Zendesk)
- Excellent troubleshooting skills for hardware/software issues
- Ability to prioritize tasks and manage multiple concurrent requests
- Strong written and verbal communication skills with customer-focused mindset