Job Description
Join our award-winning IT team in sunny El Paso! We're seeking a passionate IT Support Specialist to empower our growing team with seamless technical solutions. At CyberSecure Solutions, we blend cutting-edge technology with a vibrant work culture where your expertise directly shapes our digital transformation journey. Enjoy competitive benefits, professional development stipends, and the chance to work with Fortune 500 clients across the Southwest.
Why you'll love working here:
- Hybrid work model with flexible hours
- Tuition reimbursement for certifications
- State-of-the-art tech lab and equipment
- Annual team retreats to Big Bend National Park
Responsibilities
- Diagnose and resolve hardware/software issues across 500+ endpoints
- Manage Active Directory, Office 365, and cloud infrastructure
- Implement cybersecurity protocols and conduct security audits
- Support VoIP systems, VPNs, and mobile device management
- Create and maintain technical documentation and SOPs
- Train staff on cybersecurity best practices
- Collaborate with vendors for hardware/software procurement
Qualifications
- 3+ years in enterprise IT support or help desk role
- CompTIA A+/Network+ or Microsoft 365 Certified: Modern Desktop Administrator
- Expertise in Windows 10/11, macOS, and Linux environments
- Hands-on experience with SCCM, Intune, or Jamf Pro
- Strong knowledge of TCP/IP, DNS, and DHCP
- Excellent troubleshooting methodology and customer service skills
- Ability to lift 30lbs for equipment maintenance