Job Description
Join TechFlow Solutions' dynamic IT team in Boston and become the technical hero our clients rely on. We're seeking a passionate IT Support Specialist to deliver exceptional service in a fast-paced, innovation-driven environment. Enjoy hybrid work, cutting-edge technology, and opportunities for professional growth in one of America's tech hubs.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage Active Directory, Azure AD, and cloud infrastructure
- Deploy and maintain Windows/macOS environments across 500+ endpoints
- Lead security initiatives including patch management and vulnerability assessments
- Create and maintain IT documentation and SOPs
- Collaborate with cross-functional teams on digital transformation projects
- Monitor system performance and implement proactive maintenance
Qualifications
- 3+ years of enterprise IT support experience
- CompTIA Network+ and Security+ certifications required
- Expert knowledge of Microsoft 365 and Azure services
- Experience with ServiceNow or ITSM platforms
- Strong troubleshooting skills for complex infrastructure issues
- Excellent written and verbal communication abilities
- Ability to work independently with minimal supervision
- Bachelor's degree in Computer Science or related field preferred