Job Description
Join TechSolutions Inc.'s dynamic IT team as an IT Support Specialist in Seattle! We're seeking a tech-savvy professional to deliver exceptional support to our growing team. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment. Help us maintain our cutting-edge infrastructure while supporting colleagues with their daily tech needs.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage and maintain Windows/macOS environments and Active Directory infrastructure
- Deploy, configure, and troubleshoot cloud services (O365, Azure)
- Create and maintain technical documentation and knowledge base articles
- Collaborate with cybersecurity team on vulnerability patching and compliance
- Monitor system health using monitoring tools (SolarWinds, Nagios)
- Train users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Expert proficiency in Windows 10/11, macOS, and Office 365
- Strong knowledge of TCP/IP networking and Active Directory
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent troubleshooting and customer service skills
- Ability to work independently and prioritize critical incidents