Job Description
Join our dynamic IT team in Indianapolis as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing organization. You'll be the go-to expert for resolving hardware/software issues, maintaining network infrastructure, and ensuring seamless operations for 200+ employees. Enjoy a collaborative environment with cutting-edge technology and clear growth paths.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and network security protocols
- Deploy and maintain desktop/laptop imaging solutions (OS deployment, software installation)
- Provide Tier 2 support for cloud applications (O365, Azure AD, SharePoint)
- Document technical procedures and create knowledge base articles
- Collaborate with vendors for hardware/software procurement and maintenance
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+/Network+ certification or equivalent technical expertise
- Proficiency in Windows 10/11, Active Directory, and enterprise networking
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Strong analytical skills and ability to troubleshoot complex technical issues
- Excellent communication skills and customer service mindset