Job Description
Join TechCorp Solutions as our next IT Support Specialist in Charlotte! We're a dynamic tech firm revolutionizing digital experiences, and we need your expertise to keep our operations seamless. You'll be the backbone of our IT infrastructure, ensuring peak performance across 500+ devices while collaborating with cross-functional teams. Enjoy a collaborative environment, cutting-edge tools, and opportunities for growth in one of America's fastest-growing tech hubs.
Responsibilities
- Diagnose and resolve hardware/software issues across desktops, servers, and network systems
- Implement and maintain cybersecurity protocols including VPNs and endpoint protection
- Manage Active Directory accounts, permissions, and group policies
- Deploy and patch Windows/macOS systems using SCCM/JAMF
- Support cloud infrastructure (Azure/AWS) and SaaS applications
- Document IT processes and create technical knowledge base articles
- Train staff on best practices for digital security and efficiency
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Strong understanding of TCP/IP, DNS, DHCP, and VPN technologies
- Excellent troubleshooting skills with hardware diagnostics
- Ability to communicate technical concepts to non-technical stakeholders