Job Description
Join our dynamic IT team as an IT Support Specialist in Jacksonville, FL! We're seeking a tech-savvy professional to provide exceptional user support, maintain system integrity, and drive innovation across our growing organization. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues across 200+ endpoints
- Manage Active Directory, VPN configurations, and cloud services
- Implement cybersecurity protocols and conduct security audits
- Deploy and maintain network infrastructure (switches, routers, firewalls)
- Create user documentation and training materials
- Collaborate with vendors for hardware/software procurement
- Monitor system performance and proactively address bottlenecks
- Provide Tier 2/3 escalation support for complex technical challenges
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ or equivalent certifications required
- Expert knowledge of Windows 10/11 and Microsoft 365
- Strong troubleshooting skills with hardware/software issues
- Experience with ticketing systems (ServiceNow/Jira)
- Valid driver's license for occasional on-site support
- Excellent written/verbal communication skills
- Ability to lift 30lbs for equipment maintenance