Job Description
Join Austin's leading tech solutions provider as an IT Support Specialist! We're seeking a customer-focused professional to deliver exceptional technical support to our growing client base in the heart of Austin's booming tech scene. You'll be the first point of contact for resolving hardware, software, and network issues while maintaining our reputation for reliability and innovation. Enjoy a collaborative environment with competitive benefits and opportunities for professional growth.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory accounts, permissions, and group policies
- Provide remote and on-site technical support for 50+ endpoints
- Implement cybersecurity protocols and data backup solutions
- Document incident tickets using ServiceNow/Jira
- Train users on new technologies and best practices
- Collaborate with network engineers on infrastructure projects
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certifications required
- Proficiency in Active Directory, Office 365, and SCCM
- Strong troubleshooting skills for cloud/on-premise systems
- Experience with ticketing systems and ITIL processes
- Austin-based candidates with local networking preferred
- Bachelor's degree in IT or related field