Job Description
Join our dynamic IT team as an IT Support Specialist in vibrant San Antonio! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in a forward-thinking environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware/software issues across 500+ users
- Deploy and manage Windows/macOS endpoints, mobile devices, and network systems
- Execute cybersecurity protocols including patch management and access control
- Document IT procedures and create knowledge base articles
- Collaborate with vendors for system integrations and upgrades
- Maintain 99.5% system uptime through proactive monitoring
Qualifications
- 3+ years in enterprise IT support with Windows/macOS expertise
- CompTIA Security+ and A+ certifications required
- Proficiency in Active Directory, SCCM, and PowerShell scripting
- Experience with Azure AD and cloud service integrations
- Strong problem-solving skills with SLA-driven mindset
- Bachelor's degree in Computer Science or related field