Job Description
Join our dynamic IT team in Philadelphia as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional technical assistance to our growing workforce. You'll be the go-to expert for resolving hardware/software issues, maintaining network security, and ensuring seamless digital operations. Enjoy a collaborative environment with modern tools, competitive benefits, and opportunities for professional growth. If you're passionate about technology and helping others thrive, this is your chance to make an impact!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud-based applications
- Implement cybersecurity protocols and conduct vulnerability assessments
- Support network infrastructure including routers, switches, and firewalls
- Document IT procedures and maintain accurate asset inventory
- Provide remote and on-site technical assistance to 150+ employees
- Collaborate with vendors for hardware procurement and maintenance
Qualifications
- 3+ years of IT support experience with helpdesk operations
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, PowerShell, and SCCM
- Strong knowledge of cloud platforms (Azure/O365) and endpoint security
- Excellent troubleshooting skills with ability to escalate complex issues
- Customer-focused mindset with outstanding communication abilities
- Valid driver's license for occasional on-site support