Job Description
Join our award-winning IT team at TechSolutions Inc. in Phoenix, AZ! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy a collaborative environment with cutting-edge technology, competitive benefits, and opportunities for professional growth. Why join us? Flexible hybrid schedule, 401k matching, and paid certifications. Be part of an innovative company recognized as Phoenix's Top Workplace 3 years running!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, Windows Server, and cloud infrastructure (Azure/O365)
- Deploy and maintain end-user systems including laptops, mobile devices, and printers
- Document SOPs and create knowledge base articles for recurring issues
- Collaborate with cross-functional teams on IT security initiatives
- Monitor system health and proactively address potential vulnerabilities
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA Network+ or Security+ certification required
- Proficiency in PowerShell, Active Directory, and Azure AD
- Strong troubleshooting skills with TCP/IP, DNS, and DHCP
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Bachelor's degree in IT or related field preferred
- Excellent written and verbal communication skills