Job Description
Join our dynamic IT team in Houston as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. This hybrid role combines on-site troubleshooting with remote assistance, offering a perfect blend of hands-on problem-solving and digital collaboration.
At TechSolutions Houston, we invest in your growth through continuous training programs and career advancement paths. Our modern downtown office features collaborative workspaces and cutting-edge technology. Enjoy competitive benefits including health insurance, retirement plans, and flexible work arrangements.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Install, configure, and maintain desktops, laptops, and peripheral devices
- Manage Active Directory accounts, group policies, and system permissions
- Diagnose and resolve complex issues using ticketing systems (ServiceNow/Jira)
- Document technical procedures and create knowledge base articles
- Collaborate with vendors for hardware repairs and software licensing
- Conduct cybersecurity awareness training for staff
- Support cloud infrastructure (Azure/O365) troubleshooting
Qualifications
- 3+ years of hands-on IT support experience in Windows/Linux environments
- CompTIA A+/Network+ or equivalent certification required
- Proficient in Active Directory, SCCM, and virtualization (VMware/Hyper-V)
- Experience with Microsoft 365 administration and Azure fundamentals
- Strong analytical skills with ability to troubleshoot complex technical issues
- Excellent written and verbal communication skills
- Valid Texas driver's license for occasional client site visits
- BS in Computer Science or related field preferred