Job Description
Join our dynamic team at TechSolutions Inc. as an IT Support Specialist in sunny Los Angeles! We're seeking a tech-savvy professional to deliver exceptional support to our growing client base. This hybrid role combines on-site troubleshooting with remote assistance, offering the perfect blend of collaboration and flexibility. Enjoy competitive benefits, professional development opportunities, and a collaborative culture that values innovation. If you're passionate about solving technical challenges and making a tangible impact, apply today!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve complex issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and cloud services (O365, Azure)
- Deploy and maintain endpoint security solutions (antivirus, EDR)
- Document SOPs and create knowledge base articles
- Collaborate with vendors for escalations and system integrations
- Conduct user training sessions on IT best practices
Qualifications
- 3+ years in IT support with strong Windows/macOS expertise
- CompTIA A+/Network+ or equivalent certifications required
- Experience with SCCM, Intune, or similar MDM tools
- Proficient in PowerShell scripting and automation
- Excellent troubleshooting and customer service skills
- Ability to manage multiple priorities in a fast-paced environment
- Bachelor's degree in Computer Science or related field preferred
- Experience in healthcare or finance industries a plus