Job Description
Join our dynamic IT team as an IT Support Specialist in Wichita, KS! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. Enjoy competitive compensation, flexible work arrangements, and opportunities for career growth in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Deploy and manage Windows 10/11 workstations and mobile devices
- Implement cybersecurity protocols and vulnerability remediation
- Document SOPs and maintain IT asset inventory systems
- Collaborate with vendors for hardware procurement and service contracts
- Train staff on cybersecurity best practices and software usage
- Monitor system health and optimize network performance
Qualifications
- 3+ years in enterprise IT support or helpdesk operations
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, GPO, and Microsoft 365
- Experience with ticketing systems (ServiceNow/Jira)
- Strong troubleshooting skills for Windows/macOS environments
- Excellent communication and customer service abilities
- Ability to lift 30 lbs for hardware maintenance