Job Description
Join TechSolutions Inc.'s innovative team as a Senior IT Support Specialist in Oakland! We're seeking a tech-savvy professional to empower our workforce with seamless IT solutions. In this critical role, you'll be the go-to expert for resolving complex technical issues, optimizing system performance, and implementing cutting-edge security protocols. Enjoy a collaborative environment with opportunities for professional growth, competitive benefits, and the chance to shape our digital infrastructure. If you're passionate about technology and thrive in dynamic settings, this is your chance to make an impact.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage and troubleshoot Windows/macOS environments, Active Directory, and cloud services
- Implement cybersecurity best practices and monitor threat detection systems
- Document IT processes and maintain comprehensive knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
- Train end-users on new technologies and security protocols
- Monitor system performance and proactively address potential issues
Qualifications
- Bachelor's degree in IT or related field (or equivalent experience)
- 3+ years in enterprise IT support with strong troubleshooting expertise
- CompTIA Network+ and Security+ certifications required
- Proficiency in Active Directory, SCCM, and virtualization technologies
- Experience with ServiceNow or ITSM platforms
- Strong analytical skills and ability to diagnose complex problems
- Excellent communication and customer service abilities
- Ability to work flexible hours including occasional on-call duties