Job Description
Join TechCore Solutions as an IT Support Specialist and become the backbone of our client's technology infrastructure. We're seeking a passionate problem-solver to deliver exceptional technical support in Omaha's thriving tech hub. You'll work with cutting-edge systems while making a tangible impact on business operations. Enjoy competitive benefits, professional growth opportunities, and a collaborative culture that values innovation.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage and resolve service tickets using ITIL-compliant processes
- Deploy and configure workstations, servers, and cloud solutions
- Document technical procedures and maintain knowledge base articles
- Collaborate with vendors for hardware procurement and maintenance
- Conduct security audits and implement best practices
- Train end-users on system utilization and security protocols
Qualifications
- 3+ years of progressive IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows Server administration and Active Directory
- Strong diagnostic skills for hardware/software troubleshooting
- Experience with ServiceNow or similar ticketing systems
- Knowledge of cloud platforms (Azure/O365) preferred
- Excellent communication and customer service skills