Job Description
Join our dynamic IT team in Tulsa as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional support services to our growing client base. This hybrid role combines on-site troubleshooting with remote assistance, offering a perfect blend of hands-on problem-solving and digital innovation. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage user accounts, permissions, and access controls via Active Directory
- Deploy and configure Windows/macOS endpoints, peripherals, and mobile devices
- Monitor and maintain network infrastructure including switches, firewalls, and VPNs
- Document IT procedures, knowledge base articles, and incident reports
- Collaborate with vendors for hardware repairs and service escalations
- Conduct security audits and implement best practices for data protection
Qualifications
- 3+ years of experience in IT support or help desk environments
- Expert knowledge of Windows 10/11, macOS, and Microsoft 365
- CompTIA A+, Network+, or Security+ certification preferred
- Proficiency in PowerShell scripting and automation tools
- Experience with ServiceNow or similar ticketing systems
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent communication skills and customer service mindset