Job Description
Join our dynamic IT team at TechSolutions Inc. in Minneapolis, where innovation meets reliability! We're seeking a dedicated IT Support Specialist to empower our employees with seamless technology experiences. As a key member of our growing organization, you'll tackle exciting challenges while working in a collaborative environment that values professional growth and work-life balance. Enjoy competitive compensation, comprehensive benefits, and the opportunity to shape our tech infrastructure in Minnesota's thriving tech hub.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure issues
- Deploy and manage Windows/macOS environments including Active Directory, MDM, and endpoint security
- Administer cloud services (O365, Azure) and hybrid infrastructure solutions
- Document IT processes, SOPs, and knowledge base articles
- Collaborate with vendors for hardware/software procurement and licensing
- Lead IT projects including workstation refreshes and system migrations
- Maintain compliance with security protocols (SOX, GDPR, HIPAA)
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- Expert-level knowledge of Windows 10/11, Active Directory, and Group Policy
- Certifications: CompTIA A+/Network+ or Microsoft 365 Certified: Modern Desktop Administrator
- Experience with ticketing systems (ServiceNow, Jira) and ITSM frameworks
- Strong troubleshooting skills for networking, printers, and VoIP systems
- Excellent written/verbal communication and customer service abilities
- Ability to lift 30 lbs and work flexible hours during system upgrades