Job Description
Join our dynamic IT team as a Support Specialist in Fresno! We're seeking a tech-savvy professional to deliver exceptional user support and maintain critical infrastructure. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in California's Central Valley.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage helpdesk tickets via ServiceNow with SLA adherence
- Deploy and maintain Windows 10/11 workstations and peripherals
- Collaborate with network engineers on system monitoring
- Document procedures and create knowledge base articles
- Support cloud services (O365, Azure) and mobile device management
- Assist with cybersecurity protocols and incident response
Qualifications
- 3+ years in IT support with helpdesk experience
- CompTIA A+ or Microsoft 365 Certified: Modern Desktop Administrator
- Proficiency in Active Directory, Group Policy, and SCCM
- Strong troubleshooting skills for Windows OS and Office 365
- Experience with ticketing systems and remote support tools
- Excellent communication and customer service abilities
- Valid California driver's license for occasional site visits