Job Description
Join our dynamic team at Desert Tech Solutions as an IT Support Specialist in sunny Tucson! We're seeking a passionate tech enthusiast to deliver exceptional IT services to our growing client base. Enjoy competitive compensation, comprehensive benefits, and the opportunity to work in Arizona's thriving tech hub. If you're ready to solve complex technical challenges while providing outstanding customer service, we want to hear from you!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance
- Install, configure, and maintain hardware/software systems
- Manage user accounts and permissions across Windows/macOS environments
- Diagnose network issues including VPN, Wi-Fi, and LAN connectivity
- Implement cybersecurity best practices and endpoint security solutions
- Document IT procedures and maintain asset inventory systems
- Collaborate with cross-functional teams on IT infrastructure projects
Qualifications
- 3+ years of IT support experience in Windows/macOS environments
- CompTIA A+ or equivalent industry certification required
- Proficiency in Active Directory, Office 365, and cloud services
- Strong troubleshooting skills for hardware/software/network issues
- Excellent written and verbal communication abilities
- Experience with Service Desk ticketing systems (e.g., Jira, Zendesk)
- Ability to prioritize tasks and manage multiple projects simultaneously