Job Description
Join our award-winning IT team at InnovateTech Solutions, where cutting-edge technology meets exceptional customer service. We're seeking a passionate Senior IT Support Specialist to deliver seamless technical assistance to our Sacramento-based clients. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment focused on innovation and growth. Your expertise will directly impact our mission to empower businesses through transformative IT solutions.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Manage Active Directory, Exchange, and cloud-based systems (Office 365, Azure)
- Lead cybersecurity initiatives including vulnerability assessments and incident response
- Develop and maintain IT documentation, SOPs, and knowledge base articles
- Collaborate with cross-functional teams on system integrations and upgrades
- Train end-users on best practices and new technologies
- Monitor system performance using tools like SolarWinds and Nagios
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- CompTIA Security+ and/or Microsoft 365 Certified: Modern Desktop Administrator Associate
- Expertise in Windows Server, virtualization (VMware), and cloud technologies
- Strong analytical skills with experience in troubleshooting complex systems
- Excellent communication abilities with proven customer service orientation
- Ability to manage multiple priorities in a fast-paced setting
- Relevant degree in Computer Science or equivalent technical certification