Job Description
Join our dynamic team as an IT Support Specialist in Columbus, OH! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. This immediate opening offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a fast-paced environment.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage help desk ticket system with SLA compliance
- Deploy and configure workstations, peripherals, and cloud services
- Document solutions in knowledge base and maintain IT inventory
- Collaborate with senior engineers on complex system implementations
- Conduct user training on security best practices
- Monitor system health and proactively resolve performance issues
Qualifications
- 3+ years of IT support experience in Windows/macOS environments
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and cloud platforms
- Strong troubleshooting skills for network connectivity issues
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Ability to lift 30lbs for hardware installation/maintenance