Job Description
We're seeking a dynamic IT Support Specialist to join our rapidly growing team in Austin! As a critical member of our IT department, you'll provide exceptional technical support to 200+ employees, ensuring seamless operations across our cutting-edge tech infrastructure. This is an immediate-hire position with competitive benefits and growth opportunities in one of America's fastest-growing tech hubs.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud-based SaaS applications
- Deploy and maintain network infrastructure including routers, switches, and Wi-Fi systems
- Support mobile device management (MDM) and BYOD policies
- Create and maintain IT documentation, SOPs, and knowledge base articles
- Collaborate with vendors for hardware procurement and service-level agreements
- Implement cybersecurity best practices and endpoint protection protocols
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+, Network+, or Security+ certification (required)
- Expert proficiency in Windows 10/11 and macOS troubleshooting
- Strong knowledge of Active Directory, DNS, DHCP, and VPN technologies
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- Excellent written/verbal communication and customer service skills
- Ability to lift 30lbs and work flexible hours during system outages