Job Description
Join our dynamic IT team as an IT Support Specialist in Jacksonville, FL! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. You'll be the frontline hero resolving technical issues, optimizing systems, and ensuring seamless operations. Enjoy a collaborative environment with cutting-edge technology and opportunities for growth in one of Florida's most vibrant tech hubs.
Responsibilities
- Diagnose and resolve hardware/software issues via remote and on-site support
- Manage Windows 10/11 environments, Active Directory, and Office 365
- Deploy and maintain network infrastructure (routers, switches, firewalls)
- Create and maintain documentation for IT systems and procedures
- Provide end-user training on software and security best practices
- Monitor system performance and proactively address vulnerabilities
- Collaborate with vendors for hardware procurement and service contracts
Qualifications
- Associate's degree in IT or equivalent experience (3+ years)
- CompTIA A+, Network+, or Security+ certification
- Proficiency in Windows OS, Active Directory, and cloud services
- Strong troubleshooting skills with network diagnostics tools
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Excellent communication and customer service abilities
- Valid Florida driver's license for occasional on-site visits