Job Description
Join TechFlow Solutions' dynamic IT team as an IT Support Specialist in Austin! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in Austin's thriving tech scene.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage and maintain company systems including Windows servers, cloud infrastructure, and security protocols
- Collaborate with cross-functional teams to resolve complex technical escalations
- Document IT processes and create user documentation/training materials
- Implement proactive system monitoring and performance optimization
- Lead IT projects including hardware refreshes and software deployments
Qualifications
- Bachelor's degree in IT or related field (or equivalent experience)
- 3+ years of hands-on IT support experience in corporate environments
- Expertise in Windows OS, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Network+ or Security+ certification required
- Strong troubleshooting skills with diagnostic tools like Wireshark and SolarWinds
- Excellent communication and customer service abilities
- Experience with ITIL methodologies and ticketing systems (ServiceNow/Jira)