Job Description
Join our dynamic team as an IT Support Specialist in Dallas! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your expertise drives innovation. If you're passionate about solving complex tech challenges and empowering users, apply today to grow your career with TechSolutions Inc.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, Office 365, and cloud-based systems
- Deploy and maintain security protocols across endpoints
- Document SOPs and create knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Monitor system performance and implement optimizations
- Train end-users on technology best practices
Qualifications
- 3+ years of IT support experience with Windows/macOS environments
- CompTIA A+/Network+ or equivalent certifications
- Proficiency in SCCM, PowerShell, and Azure AD
- Strong troubleshooting skills for hardware/software issues
- Experience with Service Desk tools (e.g., Jira, ServiceNow)
- Excellent communication and customer service abilities
- Ability to work independently and manage priorities