Job Description
Join our dynamic IT team in San Antonio as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. Enjoy competitive compensation, growth opportunities, and a collaborative culture focused on innovation.
Why TechSolutions? We pride ourselves on cutting-edge technology, employee development programs, and a commitment to work-life balance. Our San Antonio hub serves Fortune 500 clients, offering exposure to enterprise-level systems.
Responsibilities
- Provide Tier 2-3 technical support for 500+ users including hardware/software troubleshooting
- Deploy and manage Windows 10/11, Office 365, and cloud-based applications
- Administer Active Directory, Azure AD, and endpoint security solutions
- Document SOPs and create knowledge base articles for recurring issues
- Collaborate with network team on VLAN configurations and firewall policies
- Lead hardware refresh projects and asset lifecycle management
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+, Network+, or Microsoft 365 Certified preferred
- Expertise in Active Directory, Group Policy, and Intune MDM
- Strong troubleshooting skills for hardware, software, and network issues
- Experience with ServiceNow or Jira ticketing systems
- Excellent communication skills with ability to train non-technical staff