Job Description
Join TechSolutions Inc., a leading IT services provider in Philadelphia, as our next IT Support Specialist. We're seeking a tech-savvy professional to deliver exceptional user support across 200+ endpoints while maintaining our cutting-edge infrastructure. Enjoy hybrid work, professional development stipends, and a collaborative culture where innovation thrives.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, Office 365, and cloud-based systems
- Deploy and maintain cybersecurity protocols including endpoint protection
- Document technical procedures and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Train staff on new technologies and security best practices
Qualifications
- 3+ years in IT support with Windows/macOS troubleshooting
- CompTIA A+, Network+, or Security+ certification required
- Experience with Azure AD, SCCM, and Intune
- Strong diagnostic skills and customer service aptitude
- Ability to lift 30 lbs for equipment maintenance
- Bachelor's degree in IT or related field preferred