Job Description
Join our innovative Atlanta-based team as an IT Support Specialist! We're seeking a technically skilled professional to deliver exceptional user support and maintain our cutting-edge infrastructure. This hybrid role combines on-site Atlanta collaboration with remote flexibility, offering competitive compensation and career growth opportunities in one of the nation's tech hubs.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage Active Directory, Office 365, and cloud service integrations
- Deploy and configure Windows/macOS workstations and mobile devices
- Monitor and maintain network security protocols (firewalls, VPNs)
- Document IT processes and create user training materials
- Collaborate with vendors for hardware procurement and service contracts
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- 3+ years in enterprise IT support or helpdesk environments
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Windows 10/11, macOS, and Microsoft 365
- Hands-on experience with SCCM, Intune, or similar MDM tools
- Strong troubleshooting skills for network connectivity issues
- Excellent written/verbal communication abilities
- Experience with ITIL service management processes
- Bachelor's degree in Computer Science or related field preferred