Job Description
Join NexusTech Solutions as an IT Support Specialist and become the backbone of our dynamic team in Mesa, AZ! We're seeking a tech-savvy professional to deliver exceptional user support, maintain system integrity, and drive innovation across our growing organization. Enjoy competitive benefits, career advancement opportunities, and a collaborative culture where your expertise makes a tangible impact. If you're passionate about solving complex technical challenges and elevating user experiences, this is your next career move!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage Active Directory, Windows environments, and cloud-based solutions (Azure/O365)
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document SOPs, create knowledge base articles, and optimize IT workflows
- Collaborate with cross-functional teams on system upgrades and migrations
- Monitor system performance using tools like SolarWinds and ManageEngine
- Lead disaster recovery planning and business continuity initiatives
Qualifications
- 3+ years in enterprise IT support with Windows Server administration
- CompTIA Security+ or equivalent cybersecurity certification required
- Proficiency in PowerShell, SCCM, and virtualization (VMware/Hyper-V)
- Experience with ticketing systems (ServiceNow/Jira) and ITIL frameworks
- Strong analytical skills for diagnosing complex technical issues
- Excellent communication abilities for both technical and non-technical audiences
- Associates degree in IT/Computer Science or equivalent experience