Job Description
Join our dynamic IT team in Long Beach, CA, and become the backbone of our company's digital infrastructure. We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing team. This role offers the opportunity to work with cutting-edge technologies in a collaborative environment where your problem-solving skills will directly impact business success. Enjoy competitive compensation, comprehensive benefits, and a culture that values innovation and professional growth.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage and maintain Windows 10/11, macOS, and Linux environments
- Administer Active Directory, Office 365, and cloud-based systems
- Deploy and troubleshoot end-user devices including laptops, mobile devices, and printers
- Document IT processes, procedures, and knowledge base articles
- Collaborate with vendors for hardware procurement and service contracts
- Implement security protocols and ensure compliance with company policies
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Microsoft Azure or AWS cloud services
- Strong knowledge of TCP/IP networking, DNS, DHCP, and VPN technologies
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Excellent troubleshooting and communication skills
- Ability to work independently and manage multiple priorities