Job Description
Join our dynamic IT team as an IT Support Specialist in Kansas City! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. Enjoy competitive compensation, flexible work arrangements, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, user accounts, and system permissions
- Deploy and maintain Windows 10/11 endpoints and mobile devices
- Document IT procedures and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement and maintenance
- Implement security protocols and ensure compliance with company policies
Qualifications
- 3+ years of IT support experience in a corporate environment
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Strong problem-solving skills with excellent customer service aptitude
- Ability to work independently and prioritize multiple tasks