Job Description
Join our dynamic IT team at TechSolutions Inc. in Oklahoma City and become the backbone of our digital infrastructure. We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing workforce. As a key player in our technology ecosystem, you'll troubleshoot systems, optimize workflows, and ensure seamless operations across all departments. Enjoy competitive benefits, professional development opportunities, and a collaborative work environment where your expertise makes a tangible impact.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage and maintain Active Directory, Office 365, and cloud infrastructure
- Deploy and configure endpoints including laptops, mobile devices, and peripherals
- Document IT processes, incidents, and solutions using ServiceNow/Jira
- Collaborate with vendors for hardware procurement and software licensing
- Conduct security awareness training and implement best practices
- Monitor system health and proactively resolve performance bottlenecks
Qualifications
- 3+ years of hands-on IT support experience in Windows/Enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, SCCM, and PowerShell scripting
- Strong troubleshooting skills for VPN, VoIP, and wireless networks
- Experience with ITIL processes and service desk management
- Bachelor's degree in Computer Science or related field preferred
- Excellent communication skills with ability to translate technical concepts
- Ability to lift 30lbs and work flexible hours during system outages