Job Description
Join our dynamic IT team at TechSolutions Inc. in Denver! We're seeking a passionate IT Support Specialist to empower our growing workforce. As a key member of our infrastructure team, you'll deliver exceptional technical support, optimize system performance, and drive innovation in a collaborative environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in Denver's thriving tech scene.
Responsibilities
- Provide Tier 2/3 technical support for 500+ employees across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure (Azure/AWS)
- Deploy and maintain endpoint security solutions (EPP/EDR)
- Document SOPs and create knowledge base articles for team-wide use
- Collaborate with vendors for hardware/software procurement and licensing
- Lead hardware refresh projects and lifecycle management
- Monitor system health using tools like SolarWinds and ServiceNow
Qualifications
- 3+ years of enterprise IT support experience in Windows/macOS environments
- Expert-level knowledge of Active Directory, Group Policy, and Intune
- Certifications required: CompTIA A+ or Microsoft 365 Certified: Modern Desktop Administrator
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Strong networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Excellent troubleshooting skills for hardware/software issues
- Ability to prioritize tasks and manage multiple projects simultaneously