Job Description
Join NexusTech Solutions' award-winning IT team and become the backbone of our innovation-driven organization! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing Seattle workforce. In this pivotal role, you'll troubleshoot complex systems, implement cutting-edge solutions, and empower colleagues to achieve their best work. Our collaborative environment offers competitive benefits, professional development opportunities, and the chance to work with industry-leading technologies.
Responsibilities
- Provide Tier 2/3 technical support for 200+ employees across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Deploy and maintain hardware/software lifecycle management
- Lead cybersecurity initiatives including vulnerability assessments and patch management
- Create and optimize documentation for IT processes and SOPs
- Collaborate with vendors for hardware procurement and service contracts
- Mentor junior support staff and conduct end-user training sessions
Qualifications
- 3+ years of enterprise IT support experience with Windows Server 2019+ and macOS
- CompTIA Security+ or equivalent certification required
- Proficiency in PowerShell scripting and SCCM/MEM deployment
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ServiceNow or ITSM platforms
- Excellent problem-solving skills with customer service focus
- Ability to manage multiple priorities in a fast-paced environment
- Relevant degree or equivalent technical certification preferred