Job Description
Join TechSolutions Inc., a leading IT innovator in Indianapolis, as our next IT Support Specialist. We're seeking a tech-savvy professional to empower our growing team with seamless technical solutions. Enjoy competitive benefits, flexible work options, and opportunities for career growth in a collaborative environment. Be part of our mission to transform businesses through cutting-edge IT infrastructure.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage and maintain company systems including servers, workstations, and cloud services
- Diagnose and resolve complex technical problems with minimal supervision
- Document all IT processes and incidents using ServiceNow
- Collaborate with cross-functional teams to implement IT security protocols
- Train employees on new technologies and best practices
- Oversee system upgrades and patch management cycles
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 3+ years in desktop/server support with Windows/Linux environments
- CompTIA A+/Network+ certifications required
- Proficiency in Azure/O365 and Active Directory administration
- Experience with ServiceNow or similar ticketing systems
- Strong troubleshooting skills with network connectivity issues
- Excellent written and verbal communication abilities
- Ability to lift 30 lbs for equipment maintenance