Job Description
Join TechSolutions Inc., a leading innovator in enterprise IT solutions, as an IT Support Specialist in our Columbus headquarters. We're seeking a tech-savvy professional to deliver exceptional user experiences and maintain our digital infrastructure. Enjoy competitive benefits, flexible work arrangements, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Diagnose and resolve complex issues across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud service integrations
- Document solutions in ITSM systems (ServiceNow/Jira)
- Deploy and maintain endpoint security protocols
- Train staff on cybersecurity best practices
- Collaborate with vendors for hardware/software procurement
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certifications required
- Expertise in Windows 10/11 and macOS troubleshooting
- Strong knowledge of TCP/IP networking fundamentals
- Experience with Azure AD and Intune MDM
- Excellent written/verbal communication skills
- Ability to manage competing priorities in fast-paced environments