Job Description
Join our dynamic IT team as an IT Support Specialist in sunny San Diego! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This hybrid role offers competitive compensation, growth opportunities, and a collaborative work environment. Help us innovate while enjoying San Diego's vibrant tech scene!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools
- Install, configure, and troubleshoot hardware/software systems
- Manage user accounts, permissions, and access controls
- Document incidents, resolutions, and standard procedures
- Collaborate with network and security teams on system updates
- Train users on new technologies and best practices
- Monitor system health and perform preventive maintenance
Qualifications
- 3+ years of IT support experience in corporate environments
- Proficiency with Windows/macOS, Active Directory, and Office 365
- CompTIA A+/Network+ certification or equivalent
- Strong troubleshooting skills for hardware/network issues
- Excellent communication and customer service abilities
- Experience with Service Desk tools (e.g., Jira, ServiceNow)
- Basic knowledge of cloud platforms (AWS/Azure) preferred