Job Description
Join our dynamic IT team as an IT Support Specialist in sunny San Antonio! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. Enjoy competitive benefits, growth opportunities, and a collaborative environment at our state-of-the-art facility.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Deploy and manage Windows/macOS systems with Active Directory integration
- Execute cybersecurity protocols including patch management and endpoint protection
- Document technical procedures and maintain IT asset inventory
- Collaborate with cross-functional teams on system upgrades and migrations
- Train staff on new technologies and best practices
- Monitor system health and proactively resolve performance issues
Qualifications
- 3+ years in IT support with Windows/macOS administration experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Service Desk tools (e.g., Jira, ServiceNow)
- Strong knowledge of cloud services (Azure/O365)
- Excellent troubleshooting and customer service skills
- Ability to lift 25lbs for hardware maintenance
- Texas driver's license required for occasional site visits