Job Description
Join our dynamic team in Philadelphia as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user experiences while maintaining critical infrastructure. Enjoy competitive compensation, flexible work arrangements, and opportunities for career growth in a collaborative environment. Perfect for problem-solvers passionate about technology and customer service.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage helpdesk tickets with SLA adherence and user satisfaction focus
- Deploy and configure workstations, peripherals, and cloud services
- Document IT processes and maintain accurate asset inventories
- Collaborate with cybersecurity team on access controls and compliance
- Train users on new technologies and best practices
- Monitor system health and proactively resolve performance bottlenecks
- Support office AV systems and video conferencing setups
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Active Directory, Office 365, and cloud tools
- Strong troubleshooting skills with hardware/software diagnostics
- Excellent written/verbal communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira)
- Basic knowledge of networking principles and security protocols
- Ability to lift 30lbs for equipment maintenance