Job Description
Join our dynamic IT team in Chicago as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This hybrid role combines on-site troubleshooting with remote collaboration, offering growth opportunities in a forward-thinking environment.
Responsibilities
- Provide Tier 2/3 technical support for 200+ employees across hardware, software, and network systems
- Manage Active Directory, Azure AD, and endpoint security protocols
- Deploy and maintain Windows/macOS environments, including imaging and patch management
- Document SOPs and create technical knowledge base articles
- Collaborate with vendors for hardware procurement and service level agreements
- Lead cybersecurity awareness training sessions quarterly
- Optimize IT asset lifecycle management and inventory control
Qualifications
- 3+ years of enterprise IT support experience with Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in SCCM, Intune, or similar endpoint management tools
- Strong diagnostic skills for network connectivity and application issues
- Experience with ServiceNow or Jira for ticket management
- Excellent communication skills with ability to translate technical concepts
- Bachelor's degree in Computer Science or related field preferred