Job Description
Join our cutting-edge IT team as a Support Specialist in the heart of Los Angeles! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This hybrid role combines remote flexibility with in-office collaboration at our downtown LA hub. Enjoy competitive benefits, professional development opportunities, and the chance to work with enterprise-level systems in a dynamic startup environment.
Responsibilities
- Provide Tier 2-3 technical support for 200+ employees across Windows/macOS environments
- Manage Active Directory, VPN configurations, and endpoint security protocols
- Deploy and troubleshoot cloud solutions (O365, Azure) and on-premise infrastructure
- Document SOPs and create knowledge base articles for recurring issues
- Collaborate with vendors for hardware/software procurement and maintenance
- Lead IT projects including device refresh cycles and system migrations
Qualifications
- 3+ years enterprise IT support experience with Windows Server 2019/2022
- CompTIA Network+ or equivalent certification required
- Proficiency in PowerShell scripting and automation tools
- Experience with ServiceNow or ITSM platforms
- Strong knowledge of cybersecurity best practices and compliance standards
- Excellent communication skills with ability to train non-technical staff
- Bachelor's degree in IT or related field preferred