Job Description
Join our dynamic IT team in Arlington, TX as we urgently seek a skilled IT Support Specialist to deliver exceptional technical assistance. This critical role requires a proactive problem-solver with expertise in endpoint management, security protocols, and user training. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Deploy and manage Windows/macOS endpoints using SCCM/JAMF
- Implement cybersecurity best practices including MFA and endpoint protection
- Document IT processes and maintain knowledge base articles
- Collaborate with cross-functional teams on system integration projects
- Train employees on digital security and productivity tools
- Manage Active Directory and cloud infrastructure (Azure/O365)
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA Security+ or equivalent certification required
- Proficiency in PowerShell scripting and automation
- Strong troubleshooting skills for Windows/macOS and network issues
- Experience with ServiceNow or ITSM platforms
- Excellent communication and customer service abilities
- Ability to work flexible hours including occasional on-call duties