Job Description
Join our dynamic team as an IT Support Specialist in Seattle! We're urgently seeking a tech-savvy professional to deliver exceptional technical support to our growing workforce. At NexusTech Solutions, we empower businesses through cutting-edge technology, and you'll be at the forefront of our mission. Enjoy collaborative workspaces, competitive benefits, and the opportunity to solve complex challenges in a fast-paced environment. Immediate start available!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Diagnose and resolve complex system issues including Windows/macOS, Office 365, and cloud services
- Manage user accounts, permissions, and security protocols across enterprise systems
- Deploy and maintain IT assets including laptops, peripherals, and network equipment
- Create detailed documentation for SOPs, incident reports, and system configurations
- Collaborate with cross-functional teams on IT projects and system upgrades
- Monitor system health and proactively address potential security vulnerabilities
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- Expert proficiency in Windows 10/11 and macOS troubleshooting
- Strong knowledge of Active Directory, Azure AD, and cloud infrastructure
- CompTIA A+/Network+ or equivalent certification required
- Experience with service desk tools (ServiceNow, Jira) and ticketing systems
- Exceptional problem-solving skills with customer-centric approach
- Ability to prioritize tasks and work under pressure during outages
- Valid Washington driver's license and reliable transportation